Feedbacks

Sad to hear some unpleasant feedbacks on John Wang, I don't usually write feedbacks.
This is an exception ...I am sure there was some misunderstandings. I have knew John for a long time since his horology days. He shows utmost genuine sincerity in serving all customers , fair and square regardless loyal or new walkins. I have buy , sell & repair many of my watches with JW, his after sales service is top notch. Many of my friends commended his repair jobs and will really impressed by his skills.
He is also very honest in charging the fees wz no exorbitant quotations and no hidden cost.
It is unfair to pass judgement based on 1 time encounter and then wrote a lengthy unpleasant feedbacks on all the other forums just to demean a person or his shop .
I will always vouch for John and JW anytime.

Dear John and Angeline,

Just giving encouragement to both of you to keep up the excellent service repairing and restoring my vintage watches over the last few decades! Keep up the good work and good luck on the relocation to the new shop. See you soon in your new shop in March and hope to hear from you on the Rolex watch strap.

Best Wishes for the coming lunar new year.

Regards
Winston

I read with amusement the posting by a visitor. It states that he is the founder of a watch club. I have visited JW Watches in the past, but have not lately because of a busy schedule. When I 1st visited maybe 10 years ago, JW has been using these green price tags. They clearly state the prices before and after GST. Both figures are handwritten in a legible manner. If a customer is in doubt, a check with his mobile calculator will show that the higher figure has 7% added to the lower figure. The difference is the GST.

How is a customer left confused ? I don't understand.

Perhaps there was a misunderstanding, which Mr John had explained was his mother-in-law who speaks little English. She is a senior citizen, and I have no doubt part of our Pioneer Generation. Can we show some respect and give a wider berth of understanding and allowance to our seniors? She had less educational opportunities and is not as well educated as the visitor.

The visitor was also offended by the 2nd lady who attended to him, maybe in the way she responded. I have always received warm and personal service from Mr John and Ms Angeline. Maybe this is a case of miscommunication in tone and voice. It is right that service staff should not only be polite and courteous, but also to ensure that the visitor feels that way. This visitor obviously didn't.

Anyway, Mr John has graciously apologised for the unhappiness caused. THat's the right thing to do.

Been a client of John's for many years now and can comfortably state that he and his team have been producing outstanding work for as long as I can remember. With care and patience, in case of vintage watches certainly a lot of the latter in particular, they've managed to bring even those pieces back to life that I had already given up on, and that others in town, yes even some of the big brand service centers, were unable to do anything about or even had messed up completely. And while nobody ever is perfect, John & his team are getting close and manage to overcome those unavoidable but very rare small glitches with a renewed effort and a smile.
I have never experienced the team communicating with me or, based on numerous visits to their store, with any other client in anything other than a polite and knowledgeable manner, no matter the situation. It's hard to understand how anyone could possibly view their service or communication in a different way.
Absolute thumbs up and a big compliment to the team for outstanding service over the years.
Best of luck in the new place!

Have been JW Amara shop since the 90's till now the IP shop.
Always enjoy my visit there and like their reasonably pricing of new or preown watches.
Both John and Angela are friendly and knowledgeable.
Witnessing it became very popular lately, at time feel "unwanted" there too due to over crowded. But don't think it is fair to call it a bad experience.
This is one of the credible preown shop I will surely recommend to my friends.
Looking forward to visit their new shop in March soon.

Over the past few years, i have 2 watch servicings at JW, and 1 watch purchased there, have no doubt their service are great, if not impeccable.
Very detailed and knowledgeable!
Will continue to patronise and recommended them to friends and relatives!

I am writing this because I just read a feedback of bad experience of JW. My experience is totally different and I would like to share.
Firstly I must say I am not John himself pretending as YIP :p.

Ok, joke aside. I checks JW webpage every week, and I do not visit JW H Gallery very often, about a few times a year. But it is always a delightful one every time, no matter buying something or just browsing in the shop. John is helpful and easy to talk to, the lady boss ( I don’t know her name, until reading some previous feedback today) is always soft spoken and polite. A bit of patient is needed especially during weekend ( they used to open more days in a week...).

Some other watches sellers do not charge GST but JW does. As a Singaporean, I knows why and understands. I had once forgotten about it, the lady boss calculated the total amount after GST and told me how much I need to pay. So I think it is fair and Ok.

I am looking forward to visit their new shop soon.

Regards

YIP

John and Angie has been in this business for many years, they are TOP notch in the watch industry. I am always very pleased and satisfied with their customer service. Their showroom is beautiful and well curated, I always enjoy my time there whenever I pop by. Over the years, through our dealings, they treated me like their friend and whenever I need some advice on my watch, John will give his honest opinions.

When it comes to watch servicing, I only trust John and his team. With John, I am assured that my precious time pieces are well taken care of even to the smallest details. John is highly skilled and knowledgeable in his craft. He knows exactly what a purist would request from their trusted, reliable watchmaker. A true artisan!

John is passionate about watches and understands the mindset of the watch collector, he knows what every watch collector want. I always have 100% peace of mind knowing that John will do the very best he can.

I've gone to JW Watch since they were in their previous premises until they moved to the current International Plaza place. In this time, I've sent a 1969 Seiko, a pre-owned Lord Marvel, an old Omega windup watch, an Omega Chronostop, my beloved 16013 Rolex, an old Seiko UFO, a 1000m Sector Golden Eagle, and a 1963 Rado Green Horse for full servicing, overhaul & restoration.
This may seem like an awful lot of watches to send to any 1 particular place, notwithstanding the fact that each took 3-4 months to finish & collect. It's also not a short amount of time by any measure, but each time I collect my watches from John or Angie, I am comforted knowing that they were in good hands, & with a watch-smith who knows what he's doing!
I recall sending my dearly departed Father-in-law's Rado Greenhorse to John for restoration & repairs, & having asked him to recondition the dial, was advised not to re-touch it to maintain a vintage look, less I loss all semblance of an old watch from 1963, with a dial heavily made-up & unblemished. Only someone who loves watches genuinely would render such advice, & today, I look at the watch, & it winds silky-smooth & keeps excellent time, and is in impeccable condition, along with all the other watches I have ever sent to him for repairs & servicing.

In due course of our transactions, we have become friends, together with his wife Angie, sister Annie, her mum & the people behind the glass windows doing the repairs. We have many long conversations about watches & life, in many of my visits to their showroom, a fitting testimony to not only their dedication to their craft, but also their amicable relationship with their customers! They are artisans at what they do, and for the same cost, we'd be hard-pressed to find an equivalent anywhere else! Great Work JW Watch! TC:)

Having been a long-time customer of John's, I brought my vintage CWC W10 and Seagull ST5 to him for an overhaul, having complete faith that he would do a good job.

He didn't disappoint: he lovingly restored the W10, sourced for parts, and buffed the case to a beautiful finish. The ST5 was also serviced to the usual high standard; now both watches are ticking perfectly and ready to go on the next lap of their long and storied lives.

A pleasant surprise is that both watches are now - amazingly for 40-year-old watches - running within chrometer specs!

John is professional, honest, highly skilled and devoted to his craft. One couldn't ask more of a watchmaker.