just a quick note to say I was very impressed by the level of service at Jw watch. Would definitely recommend to friends and will be buying more watches from jw in the future
thanks again
Gregg
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Excellent service John
I must say that I did not know of this place until recently I walked past International Plaza. I think reason being I just picked up high end watch collection recently and also they operated such short hours haha!! But John's service is impeccable!! There always seems to be crowd at the shop but he never showed any signs of impatience or attitude. He still served me well even though I went in wearing Bermudas and flip flops haha. Looking at the various positive feedbacks and my own self experience, this shop is definitely worth recommending. I myself will be sending in my Rolex Daytona for his servicing as well soon!! Kudos John!!
Good Servicing Job on Complications
Hi John
This came abit late. But just want to add in a note to thank you for a fantastic and responsible service job on my AP RO Complications. Not a lot of local watch maker is willing to service and polish an AP with complications and you took it in and did a fantastic job.
Well done John and Angeline. Looking forward to send in more watches.
Desmond
24/1/13
Hi John & Angeline,
As some of your customers may know there was some "drama" created by a customer on 24/1/13.
I am writing this to catergorically state that i have been dealing with John & Angeline for many years and have bought watches from many dealers and i can say wholeheartedly, that you and Angeline are the most honest , fair and reasonable people in this bussiness.
I am sure i speak for your regulars, your reputation is still as solid as ever....
Thank you
Hi John,
I came down to your shop today and I am impressed with the service. Thank you for helping to solve my watch problem, though it was a very simple requirement. However, it was completed quickly, nicely and delicately.
Omega repair
I sent my Omega to JW for an express repair/service as I was returning to Melbourne in a few weeks.
The service was carried out before schedule & reasonably priced.
The customer service provided by John & staff is excellent!
I have informed some of my friends to send their watches to JW & highly recommend anyone to send their watches there.
Thank you for a job well done!
- Steven Lim
Rolex
John,
I am a very happy customer this afternoon when I collect my polished watch.
I appreciated very much for restoring the my battered -looking Rolex back to its original shine.
Thank you very much.
Stephen
OMEGA DYNAMIC
Dear John
All I can say is a big 'Thank You' for an excellent service by you.
God Bless!!
Sam
Overhaul on Rolex Datejust 1601
Dear JW,
I would like to offer my thanks and gratitude for your wonderful overhaul job on my vintage Rolex Datejust 1601. The overhaul was so well done to such a degree that when I went down to Rolex Service Center on the same day to get a replacement leather strap, the lady asked me if I just bought it! It was a comment that proves how well JW's services are.
Keep up the good work JW. I will continue to recommend you to whoever needs services on their watches!
Ong Wei Yi
Singapore
Ballot instead of first-come-first-served.
Dear JW,
Kindly pardon me for my ignorant to your reason for a first-come-first-served (FCFS) purchase policy, however, after encountering an incident due to the vying for a popular watch, I notice that there can be loophole under the current FCFS system as there is no reliable witness around to verify who has reached earlier and there are disappointment/frustration among keen sincere buyers, who due to whatever important reason, may not be able to participate in a FCFS queue.
Therefore, may I suggest that the first-come-first-serve basis be replace with balloting instead. As such it will allow every interested party to gain a fair share of opportunity that is unaffected by any dispute regarding whoever has reached early or in is in queue earlier- this will potentially eliminate the tension build up during a queue and save everyone's time. In addition, buyers who willingly attend the ballot- perhaps at your determine time- may be more receptive to the drawing result as every participant stand equal chance and has managed their expectation.
I sincerely hope you may consider such an option as I believe that JW has been offering great service and product to it's satisfied customers that such predicament shouldn't exist to affect the relationship. Thank you.
Replied by John:
In the event of a dispute with the queue order, we will check the security camera installed at the main door.