Kindly pardon me for my ignorant to your reason for a first-come-first-served (FCFS) purchase policy, however, after encountering an incident due to the vying for a popular watch, I notice that there can be loophole under the current FCFS system as there is no reliable witness around to verify who has reached earlier and there are disappointment/frustration among keen sincere buyers, who due to whatever important reason, may not be able to participate in a FCFS queue.
Therefore, may I suggest that the first-come-first-serve basis be replace with balloting instead. As such it will allow every interested party to gain a fair share of opportunity that is unaffected by any dispute regarding whoever has reached early or in is in queue earlier- this will potentially eliminate the tension build up during a queue and save everyone's time. In addition, buyers who willingly attend the ballot- perhaps at your determine time- may be more receptive to the drawing result as every participant stand equal chance and has managed their expectation.
I sincerely hope you may consider such an option as I believe that JW has been offering great service and product to it's satisfied customers that such predicament shouldn't exist to affect the relationship. Thank you.
Replied by John:
In the event of a dispute with the queue order, we will check the security camera installed at the main door.