JW Horological Gallery is my go to place for these reasons;
1.Sheer professionalism. Very knowledgeable and capable technically, while being keenly customer focused
2.Displaying warmth & being humble, while dispensing knowledge and advice, when i sought for an input
3.Attentive and always good on their word
4.Always being Fair(Selling watch pieces, taking-in watch pieces & repairservice)
5.Would continue being JW's customer after 15 years, and counting
6.Keenly await your reopening, with your shifting in February 2019
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I am quite surprised of the post as I have been going to JW Watch for all my servicing plus friendly advices and purchases. At all times, John and his staff were always courteous and ready to help. Every time at JW Watch was a positive experience for me. Will continue to visit John even after his shift to the new location.
I am sorry JW has to go through all this nonsense about bad service. I have been with you since Amara days to GE building to International plaza. Shared so many joyous firsts with JW including my first Fifty Fathoms, wife’s first Hermes, colleague’s first Daytona, my father’s restoration of his first Rolex, and countless watch straps, polishing and repairs. Even when I was only browsing with no intention to buy anything, I have always been treated courteously and respectfully by all of your family and staff. Your shop is probably one of the last establishment, that clients like myself have always felt treated like family.
Looking forward to visiting your new shop at Pickering!
Wishing you a joyous Lunar New Year!
I've had the pleasure of buying from JW for about 10 years.
Regardless of the price tier, I am always treated with respect and professionalism from everyone in the shop.
I've never seen anyone being treated otherwise, be it for servicing, watch purchase or authentication.
I have bought from and sold watches to JWW. John would always serve me.
He is very professional, courteous and I trust his opinion.
The GST issue is exaggerated. If we pay GST buying groceries in the supermarket, I can’t see why we make an issue over this when buying a luxury watch.
I have been to JW for watch sevicing few yrs back, as regarding this misunderstanding, i felt that JW is right, i do chat with the old lady when i visited the shop, she is friendly and she only speak mandrian, and JW is a gentleman too although i did not hv a chance to speak to him, but from the way he speak to others and his gusture. frankly speaking if such matter arised , for a normal person and the correct approach to clear the doubt is to clearify with the inchrage or the owner of the shop on the spot , to what i can see, this guy's motive for posting such comment online to tell the public is to damage others reputation.
Sad to hear some unpleasant feedbacks on John Wang, I don't usually write feedbacks.
This is an exception ...I am sure there was some misunderstandings. I have knew John for a long time since his horology days. He shows utmost genuine sincerity in serving all customers , fair and square regardless loyal or new walkins. I have buy , sell & repair many of my watches with JW, his after sales service is top notch. Many of my friends commended his repair jobs and will really impressed by his skills.
He is also very honest in charging the fees wz no exorbitant quotations and no hidden cost.
It is unfair to pass judgement based on 1 time encounter and then wrote a lengthy unpleasant feedbacks on all the other forums just to demean a person or his shop .
I will always vouch for John and JW anytime.
Dear John and Angeline,
Just giving encouragement to both of you to keep up the excellent service repairing and restoring my vintage watches over the last few decades! Keep up the good work and good luck on the relocation to the new shop. See you soon in your new shop in March and hope to hear from you on the Rolex watch strap.
Best Wishes for the coming lunar new year.
I read with amusement the posting by a visitor. It states that he is the founder of a watch club. I have visited JW Watches in the past, but have not lately because of a busy schedule. When I 1st visited maybe 10 years ago, JW has been using these green price tags. They clearly state the prices before and after GST. Both figures are handwritten in a legible manner. If a customer is in doubt, a check with his mobile calculator will show that the higher figure has 7% added to the lower figure. The difference is the GST.
How is a customer left confused ? I don't understand.
Perhaps there was a misunderstanding, which Mr John had explained was his mother-in-law who speaks little English. She is a senior citizen, and I have no doubt part of our Pioneer Generation. Can we show some respect and give a wider berth of understanding and allowance to our seniors? She had less educational opportunities and is not as well educated as the visitor.
The visitor was also offended by the 2nd lady who attended to him, maybe in the way she responded. I have always received warm and personal service from Mr John and Ms Angeline. Maybe this is a case of miscommunication in tone and voice. It is right that service staff should not only be polite and courteous, but also to ensure that the visitor feels that way. This visitor obviously didn't.
Anyway, Mr John has graciously apologised for the unhappiness caused. THat's the right thing to do.
Been a client of John's for many years now and can comfortably state that he and his team have been producing outstanding work for as long as I can remember. With care and patience, in case of vintage watches certainly a lot of the latter in particular, they've managed to bring even those pieces back to life that I had already given up on, and that others in town, yes even some of the big brand service centers, were unable to do anything about or even had messed up completely. And while nobody ever is perfect, John & his team are getting close and manage to overcome those unavoidable but very rare small glitches with a renewed effort and a smile.
I have never experienced the team communicating with me or, based on numerous visits to their store, with any other client in anything other than a polite and knowledgeable manner, no matter the situation. It's hard to understand how anyone could possibly view their service or communication in a different way.
Absolute thumbs up and a big compliment to the team for outstanding service over the years.
Best of luck in the new place!