Order Information

New Update Watches ..... updated on every Wednesday by 10pm. These watches will be sold under 1st Come 1st Serve Basis for local walk-in customers only.

Existing Watches/Accessories ....... please email or call us to confirm the stock availability. We will HOLD the item(s) for 3 days while processing for payment. If we did not receive the payment after 3 days, the item(s) will be put up for sale again. We are sorry if we are unable to answer your mail immediately as we do not monitor this website 24hrs.

 

Payment

Local Walk-in customer
Purchase (Watches): We accept Cash & Cheque (upon clearance).

Repair Jobs (Watches): We accept Cash, Nets & major Credit Cards.

Online Purchase: We accept by PayNow (up to S$1000).

Oversea customer 
Watch Purchase: Payment by Bank Wire Transfer. Please pay the exact amount and pay your own bank’s fees & commissions.

Accessories Purchase: Payment by Paypal. Please pay the exact amount in US or SIN dollars.

 

Warranty

We offer (1 to 12 months) inhouse warranty on most of our watches unless otherwise stated. Our warranty do not cover mishandling, wear/tear and accident.

 

Shipping

We ship by EMS Speedpost, Air Parcel Post and FedEx Express. Shipping and insurance charges will be advised accordingly to your purchase item. Buyers are responsible for their items without any insurance coverage. Buyers are also responsible for any customs duties and taxes of their respective country.

 

Insurance

All insured item(s) that are lost will be subjected to investigation and conclusions done by the insurance and shipping companies before any claims are made. This may take more than 180 days to conclude and advise.

 

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 65-65386055  Email: jwwatch@pacific.net.sg.