Operating Hours: Thursday & Saturday: 12.30pm- 3pm

 
     
     
 
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Dear Customer,
You can drop us a message in our forum by clicking the button below. Thank you.
   
Author
Message
  Posted by:
  Dr Leong
  26/10/2018 8:06:09 AM
   
  Country:
  Singapore
   
  Subject: Impeccable overhaul of vintage watches
   
  Having been a long-time customer of John's, I brought my vintage CWC W10 and Seagull ST5 to him for an overhaul, having complete faith that he would do a good job.

He didn't disappoint: he lovingly restored the W10, sourced for parts, and buffed the case to a beautiful finish. The ST5 was also serviced to the usual high standard; now both watches are ticking perfectly and ready to go on the next lap of their long and storied lives.

A pleasant surprise is that both watches are now - amazingly for 40-year-old watches - running within chrometer specs!

John is professional, honest, highly skilled and devoted to his craft. One couldn't ask more of a watchmaker.
   
  Posted by:
  Tony Hun
  01/01/2018 12:41:15 PM
   
  Country:
  Singapore
   
  Subject: After Sales Service
   
  I bought a pre-owned Panerai PAM312 from John on Jul'y17. It stopped suddenly last week and I brought it back to JW Watch for repair service despite warrantee was already over for this pre-owned piece. Despite JW Watch has standard three months repair time, John personally look into this and he informed me within hours after I past him my time piece. He even repaired it within same day and free of charge. I thanks John and his term of excellence after sales service and I am continue to visit his shop to look for more time pieces as I trust I have in good hand after my purchase.
   
  Posted by:
  Jay Quak
  16/03/2017 3:48:26 AM
   
  Country:
  Singapore
   
  Subject: Panerai PAM 48 Overhaul
   
  Watch was professionally serviced/overhauled at JW's. Highly recommended place for all luxury watch owners. Job took approximately 3 months to complete for less than expected compared to authorized Panerai dealership. The whole experience was definitely pleasant.
   
  Posted by:
  Juan
  03/07/2016 2:49:18 AM
   
  Country:
  Singapore
   
  Subject: Excellent service!
   
  I've had a vintage Omega and Rolex serviced and I am very happy with the results.

The work done on the vintage Rolex is incredible. It was in terrible shape and needed parts. JW was able to source original parts. The dial was cleaned-up very well and the case polishing was excellent.
   
  Posted by:
  Mike Lee
  10/12/2015 10:27:54 AM
   
  Country:
  Singapore
   
  Subject: JW watch support
   
  No body talk bad about John, just because he service your watches and smiling at you at his shop.
One week shop open for 2 days and only 3.5hrs per day. I will be smiling too, less than 1 day job
in a WEEK.
Well you know where I am coming from......We need more opening days, so that we can arrange
more time to visit his shop. I will not give full marks for this unfriendly timing.


Replied by JW:

Thank you for your feedback.

Regarding our shop opening times, we understand our current arrangements are not ideal for our customers. However, given our current incoming repair job capacity, we have to reduce the shop opening times in order to cope with the watch servicing and repair orders. Watch servicing and repairs involve significant time and effort. We need to fully commit the necessary attention to each watch, and hope you understand that there is this much we can stretch our manpower to fulfil all our customers' orders.

To avoid any misunderstanding, we have been transparent with our shop opening times. It is clearly displayed in our shop and stated on our website. In addition, we also inform every customer of the average watch serving and repair lead time, before accepting any orders.

Please understand our reasons and limitations in respect of our decision to only open our shop on selected days.

We thank you in advance for your kind understanding and support.

Best regards,
John Wang
   
 
 
 
     
 

 

Business Hours (2018):

Thursday : 12:30pm - 3:00pm

Saturday : 12:30pm - 3:00pm

Mon/Tue/Wed/Fri/Sun/PH : Closed

For more watches & accessories, pls visit:

JW Horological Gallery
10 Anson Road,
#02-88, International Plaza, Singapore 079903
(Beside Tanjong Pagar MRT)
Tel: (65) 65386055, Fax: (65) 65380980
Email: jwwatch@pacific.net.sg