Operating Hours: Thursday & Saturday: 12.30pm- 3pm

 
     
     
 
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Dear Customer,
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  Posted by:
  Hardwarezone
  13/02/2019 7:53:54 AM
   
  Country:
  Singapore
   
  Subject: (TOM CHNG - BAD EXPERIENCE) Tom Chng lacks credibility for where it is
   
  I have used JWwatch as my service provider.
Patronised for about 7-8 times. Only find that its somewhat pricey.

No issue of sorts.

I think tom chng thoroughly lacks credibility and is trying to oust his way by
with a non recognised ‘singapore watch club’.

the only recognised watch club is Singapore Rolex Watch Owners Club
   
  Posted by:
  Rahul
  11/02/2019 11:06:47 AM
   
  Country:
  Singapore
   
  Subject: (TOM CHNG - BAD EXPERIENCE) - Only good experiences at JW!
   
  Just want to add my support for JW, having been a customer for over 10 years and counting. A few observations:

1. GST is not "questionable" and "unusual", it is mandatory by law for any shop selling goods or providing a service. I always appreciate JW's transparency in pricing. The price tag and website are very clear - Original Retail Price, Price Now, and Price with GST. I fail to see how one cannot comprehend such a simple concept.

2. JW is open 2 days a week, the days and times are very clearly stated on the website. Therefore it couldn't be the case that the day he visited was "the only day" the store was open.

3. As it is open only two days a week, there is bound to be a few people in the store. If you have any questions just patiently wait and someone will attend to you, it's not that difficult. There are plenty of nice watches you can browse through while you wait.

What I appreciate about JW is that whether you are buying a $300 watch, a $3,000 watch, or a $30,000 watch, you always get good service and friendly advice. It appears that Tom Chng expects a red carpet opened for him every time he buys a watch, just because he's founder of some club? I think the problem is with his attitude, not JW's service as the thousands of customers will attest to. Looking forward to visiting the new store once it's open!
   
  Posted by:
  Alvin
  08/02/2019 10:41:03 AM
   
  Country:
  Singapore
   
  Subject: (TOM CHNG - BAD EXPERIENCE) Bad feedback on JW?
   
  Over the many many years I have visited JW, John and Angeline has always tried their upmost to support and answer my queries even if I do not buy anything. The shop is always crowded and yes they are short handed but patience is a virtue. I think the comments of rude behavior is unfair for the 75 year old lady as she probably don't really work there.

My latest experience with John/ JWWATCH was when I asked for help with my friend's Omega speedmaster Chronograph broad arrow. I recall having several communications with him and he even offered for me to go down to his shop on a day when it was supposed to be closed to assist me with the watch as it was quite urgent due to sea water seepage. I was very impressed with his willingness to help and also to source for spare parts. As a watch enthusiast and also a deep passion in watch repair and servicing, I could sense his passion in watch making and he went all out to help and support me in getting my watch back to tip top condition. Thank you for that.

John and Angeline, you have my support all the way in this matter and I look forward to visiting you in your new shop soon.
   
  Posted by:
  julian ng
  07/02/2019 3:31:33 PM
   
  Country:
  Singapore
   
  Subject: (TOM CHNG - BAD EXPERIENCE) feedback on 24th jan 2019 incident
   
 
JW Horological Gallery is my go to place for these reasons;

1.Sheer professionalism. Very knowledgeable and capable technically, while being keenly customer focused
2.Displaying warmth & being humble, while dispensing knowledge and advice, when i sought for an input
3.Attentive and always good on their word
4.Always being Fair(Selling watch pieces, taking-in watch pieces & repairservice)
5.Would continue being JW's customer after 15 years, and counting
6.Keenly await your reopening, with your shifting in February 2019



   
  Posted by:
  Dr Donald Tan
  07/02/2019 9:48:20 AM
   
  Country:
  Singapore
   
  Subject: (TOM CHNG - BAD EXPERIENCE) - May have been miscommunication
   
  I am quite surprised of the post as I have been going to JW Watch for all my servicing plus friendly advices and purchases. At all times, John and his staff were always courteous and ready to help. Every time at JW Watch was a positive experience for me. Will continue to visit John even after his shift to the new location.
   
 
 
 
     
 

 

Business Hours (2nd March 2019):

Thursday : 12:30pm - 3:00pm

Saturday : 12:30pm - 3:00pm

Mon/Tue/Wed/Fri/Sun/PH : Closed

For watch repair, pls visit:

JW Horological Gallery
3, Pickering Street,
#01-50, Singapore 048660
(Facing South Bridge Road, directly opposite Fook Hai Building 福海大夏)
Tel: (65) 65386055
Email: jwwatch@pacific.net.sg