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Dear JW,

I would like to offer my thanks and gratitude for your wonderful overhaul job on my vintage Rolex Datejust 1601. The overhaul was so well done to such a degree that when I went down to Rolex Service Center on the same day to get a replacement leather strap, the lady asked me if I just bought it! It was a comment that proves how well JW's services are.

Keep up the good work JW. I will continue to recommend you to whoever needs services on their watches!

Ong Wei Yi
Singapore

Dear JW,

Kindly pardon me for my ignorant to your reason for a first-come-first-served (FCFS) purchase policy, however, after encountering an incident due to the vying for a popular watch, I notice that there can be loophole under the current FCFS system as there is no reliable witness around to verify who has reached earlier and there are disappointment/frustration among keen sincere buyers, who due to whatever important reason, may not be able to participate in a FCFS queue.

Therefore, may I suggest that the first-come-first-serve basis be replace with balloting instead. As such it will allow every interested party to gain a fair share of opportunity that is unaffected by any dispute regarding whoever has reached early or in is in queue earlier- this will potentially eliminate the tension build up during a queue and save everyone's time. In addition, buyers who willingly attend the ballot- perhaps at your determine time- may be more receptive to the drawing result as every participant stand equal chance and has managed their expectation.

I sincerely hope you may consider such an option as I believe that JW has been offering great service and product to it's satisfied customers that such predicament shouldn't exist to affect the relationship. Thank you.

Replied by John:

In the event of a dispute with the queue order, we will check the security camera installed at the main door.

Thank you for doing a wonderful job an overhaul of my vintage Precista Chronograph.

The money was well-spent on the vintage timepiece and I have been wearing the vintage on a daily basis so far because it looked so fresh.

I also appreciate you for going the extra mile of changing a new plexi crystal as a complimentary service.

Please keep up the excellent work. As usual, I know my watches are safe and well taken care of by an experienced, passionate and trustworthy watchmaker.

Choe Kee Hong
Singapore

I have been going to JW for some years now and recently purchased a Anonimo San Marco thanks to John.

I always find great deals at JW and the service provided by both John and Angeline is superb.

They are helpful, friendly and do their best to get the watch pieces you want

Thanks guys

Hi,

Today is my first time surfing your website and I was looking thru the pictures you have posted in your website. Boy you have an impressive collection of watches in a very nice shop!

While browsing your selection of watches on your website this afternoon, we spotted the Maurice Lacroix Pontos Rectangulaire PT 6147. We were planning to make a dash to your shop at lunchtime tomorrow to get the watch (we read about how fast your watches get snapped up.) but when we surf again (now) it's sold!

My boyfriend is really disappointed. We really liked the watch very much.

Can you help us?

Thks.

Rgds
MV

Hi, I saw your ad on the boxy watch winder and am keen to get 4 pieces. May I know whether you still have stocks so that I can go down on Thursday to your shop to have a look. Tks.

Saw an update dated 15 May (Sunday) & one of the watches caught my eye. Since you guys stated there'll be no reservation via phone and watches are 1st come 1st serve basis with priority given to walk-in customer, also given that you guys only open on Tues, Thur & Sat only, I thought I probably will wait till 17 May when u open for business. Turn out u will be closed on 17 May as it's a public holiday. But even before you open for business, some of the watches were updated on 16 May as Sold or On Hold. Why is this so?

Replied by JW: Those were last Friday's listing. We update new watches on Monday/Wednesday/Friday at night around 10pm. We will then put "sold" or "on hold" the following day(s), sometimes one two days later but mostly done on the day where we do our next new listing cause we are not 24 hours online.

We suggest you view our website on every Monday, Wednesday & Friday around 10pm and make your purchase the following days (Tuesday, Thursday & Saturday). "WW" - Wanted Watches usually sold within half an hour once shop opened.

Due to lack of manpower, we close that 4 days (including Sunday) for watch repairing/servicing. We work 7 days a week including public holidays (except CNY & Watch Fair) since 1996.

One fine day three months ago, my Omega Speedmaster cal 861 stopped working. Apparently, the mainspring broke due to wear. I brought my watch to John who looked at it and said that the problem was indeed due to a broken mainspring. I left my watch in John's good hands. It took a while as John had to order a new mainspring. When John called to inform me that the watch was ready, I went to JW to collect my watch. My speedmaster was working fine and John said that he also overhauled my watch for free. Now that is good service.

I have recommended a few friends to John and one of them actually bought a Ball engineer from JW. He is happy with his purchase and so did I as I got my speedmaster from JW. I told my friends that before you go and get an expensive watch, you need to know a good and friendly watchmaker. John is both good and friendly. Thanks John

Dear John
I am satisfied with the watch recommended by you is Auguste Reymond.
It works pretty well with accuracy as l have expect from this brand and truly you have not failed me with the right recommendation.
Thumb up for your integrity and knowledge in watches.
Would come back for another watch as said.

Best Regards,
David Cheang

i want to thank John for the great business i could do with him. Even with some disturbances he was a honest and very confident seller. The watch is beautiful and as exactly as described. I will buy other watches from John. Thanks a lot.