Operating Hours: Thursday & Saturday: 12.30pm- 3pm

 
     
     
 
  FEEDBACK  
 
     
 
     
 
Dear Customer,
You can drop us a message in our forum by clicking the button below. Thank you.
   
Author
Message
  Posted by:
  John Wang
  09/12/2014 10:02:32 AM
   
  Country:
  Singapore
   
  Subject: Please read below before providing feedback.....
   
  In response to the feedbacks we have received on our website and repair turnaround time, we would like to highlight the following:

1. Website Design

Please only refer to the first page of Watches for Sale for the latest updates, i.e. most recent watches added to our stock. We understand the current design of our website is not intuitive and may be cumbersome to search for all watches that are currently available for sale.

2. Watch Repair Turnaround Time

We apologise for the long turnaround time due to high volume of incoming repair jobs. Each precision timepiece takes about three to four hours on average, and hence the current waiting time for complete overhaul is between three to nine months. We seek your understanding on this matter and would like to emphasize that we are doing our utmost best to reduce this lead time.

We greatly appreciate the feedbacks we have received. These feedbacks have certainly helped us identify how we can improve to provide our customers better service.

Thank you.

Best regards,
John Wang
   
  Posted by:
  Ashley
  22/10/2014 3:18:37 AM
   
  Country:
  Australia
   
  Subject: Servicing Rolex
   
  JW was recommended to me by a die-hard watch-collector-friend!
In May 2013, I sent in my Rolex Submariner for a complete movement overhaul, and got it back 4 months later. Though it took longer to service the watch than others, I couldn't be happier with John's work. As a fussy individual, I specifically requested *not* to polish the watch, *not* to change the dial, crown, bezel, hands even though they have shown signs of aging - John did exactly as I requested.
Now that it has been well over a year since the work was done, its accuracy is impeccable. Well done & thank you, JW!
   
  Posted by:
  Chris Lim
  20/06/2014 1:19:37 AM
   
  Country:
  Malaysia
   
  Subject: Kudos to an excellent shopping experience
   
  John & Angeline kept their edge in business ethics by treating every walk-ins as equal in a busy afternoon. Even for a small purchase and after a long hiatus, I was treated the same level of service excellence.

Cheers guys ! :o)
   
  Posted by:
  Jayjay Sarmiento
  21/02/2014 7:42:14 AM
   
  Country:
  Singapore
   
  Subject: Appreciation
   
  Thanks John for a wonderful service of my Tag Heuer F1!

You're really a genius in watch industry!

Looking forward to more dealings ahead!
   
  Posted by:
  DJ
  19/01/2014 6:10:50 AM
   
  Country:
  Singapore
   
  Subject: Watch Repair
   
  Dear Mr John & Mr Kew,

Thank you so much for repairing my watch. You guys definitely deserve the reputation as the best in the watch industry. I will definitely share with my colleagues and friends the experience i had with you. Thank you
   
 
 
 
     
 

 

Business Hours (2nd March 2019):

Thursday : 12:30pm - 3:00pm

Saturday : 12:30pm - 3:00pm

Mon/Tue/Wed/Fri/Sun/PH : Closed

For more watches & accessories, pls visit:

JW Horological Gallery
3, Pickering Street,
#01-50, Singapore 048660
(Facing South Bridge Road, directly opposite Fook Hai Building 福海大夏)
Tel: (65) 65386055
Email: jwwatch@pacific.net.sg