Operating Hours: Thursday & Saturday: 12.30pm- 3pm

Dear Customer,
You can drop us a message in our forum by clicking the button below. Thank you.
  Posted by:
  05/02/2019 7:39:53 AM
  Subject: (TOM CHNG - BAD EXPERIENCE) Bad experience?
  Dear John,
I am sorry JW has to go through all this nonsense about bad service. I have been with you since Amara days to GE building to International plaza. Shared so many joyous firsts with JW including my first Fifty Fathoms, wife’s first Hermes, colleague’s first Daytona, my father’s restoration of his first Rolex, and countless watch straps, polishing and repairs. Even when I was only browsing with no intention to buy anything, I have always been treated courteously and respectfully by all of your family and staff. Your shop is probably one of the last establishment, that clients like myself have always felt treated like family.
Looking forward to visiting your new shop at Pickering!

Wishing you a joyous Lunar New Year!
  Posted by:
  Benjamin Lai
  04/02/2019 6:36:25 PM
  Subject: (TOM CHNG - BAD EXPERIENCE) Nothing but the best.
  I've had the pleasure of buying from JW for about 10 years.
Regardless of the price tier, I am always treated with respect and professionalism from everyone in the shop.
I've never seen anyone being treated otherwise, be it for servicing, watch purchase or authentication.
  Posted by:
  Harry Tan
  01/02/2019 2:49:50 PM
  Subject: (TOM CHNG - BAD EXPERIENCE) Professional Service
  I have bought from and sold watches to JWW. John would always serve me.

He is very professional, courteous and I trust his opinion.

The GST issue is exaggerated. If we pay GST buying groceries in the supermarket, I can’t see why we make an issue over this when buying a luxury watch.
  Posted by:
  stanley siah
  31/01/2019 7:36:41 PM
  Subject: (TOM CHNG - BAD EXPERIENCE) 3rd party view for sgwatchclub's complaint
  I have been to JW for watch sevicing few yrs back, as regarding this misunderstanding, i felt that JW is right, i do chat with the old lady when i visited the shop, she is friendly and she only speak mandrian, and JW is a gentleman too although i did not hv a chance to speak to him, but from the way he speak to others and his gusture. frankly speaking if such matter arised , for a normal person and the correct approach to clear the doubt is to clearify with the inchrage or the owner of the shop on the spot , to what i can see, this guy's motive for posting such comment online to tell the public is to damage others reputation.
  Posted by:
  31/01/2019 1:24:00 PM
  Subject: (TOM CHNG - BAD EXPERIENCE) Excellent service
  Sad to hear some unpleasant feedbacks on John Wang, I don't usually write feedbacks.
This is an exception ...I am sure there was some misunderstandings. I have knew John for a long time since his horology days. He shows utmost genuine sincerity in serving all customers , fair and square regardless loyal or new walkins. I have buy , sell & repair many of my watches with JW, his after sales service is top notch. Many of my friends commended his repair jobs and will really impressed by his skills.
He is also very honest in charging the fees wz no exorbitant quotations and no hidden cost.
It is unfair to pass judgement based on 1 time encounter and then wrote a lengthy unpleasant feedbacks on all the other forums just to demean a person or his shop .
I will always vouch for John and JW anytime.


Business Hours (2nd March 2019):

Thursday : 12:30pm - 3:00pm

Saturday : 12:30pm - 3:00pm

Mon/Tue/Wed/Fri/Sun/PH : Closed

For watch repair, pls visit:

JW Horological Gallery
3, Pickering Street,
#01-50, Singapore 048660
(Facing South Bridge Road, directly opposite Fook Hai Building 福海大夏)
Tel: (65) 65386055
Email: jwwatch@pacific.net.sg